Key success factors in implementing process management and providing a framework for assessing organizational readiness

Abstract

Process management is a systematic and structured approach that is accepted by companies in order to analyze, improve and control processes. This article focuses on identifying and testing key success factors that affect the readiness and success of process management implementation. For this purpose, first by studying the literature and various reports on the implementation of process management in organizations the key factors of success are defined and identified then 13 key factors of initial success and their sub-factors are modified and validated by interviewing executives and process management experts. Thus, in this study, 13 key success factors and 64 sub-factors, in addition to their importance in the success of actions and implementation of process management are presented. In addition, the importance of key success factors and their sub-factors in the implementation of process management has been determined and finally the self-assessment framework based on key success factors and their sub-factors has been presented to assess and measure the readiness of organizations in the implementation of process management.