article Open Access
The impact of total quality management (TQM) policy on customer satisfaction at Kenya power and lighting company (KPLC) in Uasin Gishu County, Kenya (2010-2012)
International Journal of Academic Research and Development · 2018 · Vol. 3(2) · pp. 187–193
Public Procurement and PolicyBusiness Strategies and Management ResearchQuality and Supply ManagementTotal quality managementBusinessCustomer satisfactionPower (physics)Operations managementMarketingEngineeringService (business)
Citations
0
FWCI
0.00
field-weighted impact
References
0
Percentile
4%
vs. same field & year
Citation Network
How this paper connects to the literature. Drag to explore, click any node to open that paper.