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Implementing the RISE second victim support programme at the Johns Hopkins Hospital: a case study

BMJ Open · 2016 · Vol. 6(9) · pp. e011708–e011708

Hanan H. Edrees(Johns Hopkins University)Cheryl Connors(Johns Hopkins Hospital)Lori Paine(Johns Hopkins Hospital)Matt Norvell(Johns Hopkins Hospital)Henry G. Taylor(Johns Hopkins University)Albert W. Wu✉(National Patient Safety Foundation)

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Abstract

Hospital staff identified the need for a multidisciplinary peer support programme for second victims. Peer responders reported success in responding to calls, the majority of which were for adverse events rather than for medical errors. The low initial volume of calls emphasises the importance of promoting awareness of the value of emotional support and the availability of the programme.

Disaster Response and Management Patient Safety and Medication Errors Cardiac Arrest and ResuscitationMedicineGerontologyPublic healthFamily medicineNursing

MeSH terms

CounselingFemaleHealth PersonnelHospitalsHumansInservice TrainingMaleMarylandPeer GroupSurveys and QuestionnairesStress, PsychologicalOrganizational CultureProgram EvaluationMedical ErrorsQualitative Research

Citations

383

FWCI

31.15

field-weighted impact

References

Percentile

100%

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Citations per year

References

Qualitative research: standards, challenges, and guidelines

The Lancet · 2001 · 4,997 citations

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