articleTop 10% cited
The influence of technology anxiety on consumer use and experiences with self-service technologies
Journal of Business Research · 2003 · Vol. 56(11) · pp. 899–906
Matthew L. Meuter✉(California State University, Chico)Amy L. Ostrom(Arizona State University)Mary Jo Bitner(Arizona State University)Robert I. Roundtree(Howard University)
Technology Adoption and User BehaviourDigital Marketing and Social MediaImpact of Technology on AdolescentsDemographicsSample (material)MarketingPsychologyService (business)BusinessAnxietyEmerging technologiesWord of mouthComputer science
Funding
- Arizona State University
Citations
1,192
FWCI
16.41
field-weighted impact
References
39
Percentile
99%
vs. same field & year
Citations per year
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References
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Journal of Marketing Research · 1980 · 9,866 citations
Assessing computer anxiety: Development and validation of the Computer Anxiety Rating Scale
Computers in Human Behavior · 1987 · 746 citations
Paradoxes of Technology: Consumer Cognizance, Emotions, and Coping Strategies
Journal of Consumer Research · 1998 · 1,250 citations
Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
Journal of Marketing · 2000 · 2,867 citations
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