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Connections Between Quality Measurement and Improvement

Medical Care · 2003 · Vol. 41(Supplement) · pp. I–30
Donald M. BerwickBrent C. JamesMolly Joel Coye

Abstract

Neither the dynamics of selection nor the dynamics of improvement work reliably today. The barriers are not just in the lack of uniform, simple, and reliable measurements, they also include a lack of capacity among the organizations and individuals acting on both pathways.

Patient Satisfaction in HealthcarePrimary Care and Health OutcomesHealthcare Quality and ManagementQuality managementQuality (philosophy)Process managementComputer scienceKnowledge managementHealth carePerformance improvementWork (physics)Performance measurementRisk analysis (engineering)

MeSH terms

Delivery of Health CareHumansJoint Commission on Accreditation of Healthcare OrganizationsLeadershipQuality Assurance, Health CareQuality of Health CareUnited StatesOrganizational CultureTreatment OutcomeEvidence-Based MedicineQuality Indicators, Health Care
Citations
568
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30.01
field-weighted impact
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18
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100%
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Citations per year
References
The Department of Veterans Affairs' NSQIP
Annals of Surgery · 1998 · 1,524 citations
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