articleTop 10% cited
TQM impact on quality conformance and customer satisfaction: A causal model
International Journal of Production Economics · 1998 · Vol. 55(1) · pp. 1–20
Cipriano Forza✉(University of Padua)Roberto Filippini(University of Padua)
Quality and Supply ManagementInnovation and Knowledge ManagementQuality and Management SystemsTotal quality managementConformityCustomer satisfactionQuality (philosophy)Computer scienceStructural equation modelingSample (material)Process managementProcess (computing)Control (management)
Funding
- Centre National de la Recherche Scientifique
Citations
612
FWCI
5.41
field-weighted impact
References
36
Percentile
96%
vs. same field & year
Citations per year
Cited by
Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms
International Journal of Production Economics · 2010 · 596 citations
References
Out of the Crisis
Medical Entomology and Zoology · 1982 · 7,336 citations
Structural Equation Modeling with LISREL: Essentials and Advances.
Social Forces · 1990 · 1,323 citations
A Conceptual Model of Service Quality and Its Implications for Future Research
Journal of Marketing · 1985 · 17,163 citations
Representing and Testing Organizational Theories: A Holistic Construal
Administrative Science Quarterly · 1982 · 2,069 citations
Total quality management as competitive advantage: A review and empirical study
Strategic Management Journal · 1995 · 2,651 citations
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