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The Effectiveness of Mobile-Health Technologies to Improve Health Care Service Delivery Processes: A Systematic Review and Meta-Analysis

PLoS Medicine · 2013 · Vol. 10(1) · pp. e1001363–e1001363

Caroline Free✉(University of London)Gemma Phillips(London School of Hygiene & Tropical Medicine)Louise Watson(University of London)Leandro Galli(University of Warwick)Lambert Felix(Imperial College London)Phil Edwards(University of London)Vikram Patel(University of London)Andy Haines(London School of Hygiene & Tropical Medicine)

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Abstract

The results for health care provider support interventions on diagnosis and management outcomes are generally consistent with modest benefits. Trials using mobile technology-based photos reported reductions in correct diagnoses when compared to the gold standard. SMS appointment reminders have modest benefits and may be appropriate for implementation. High quality trials measuring clinical outcomes are needed. Please see later in the article for the Editors' Summary.

Mobile Health and mHealth Applications Telemedicine and Telehealth Implementation Healthcare Operations and Scheduling OptimizationMedicinePsychological interventionMeta-analysisBlindingMEDLINEPsycINFOAttendanceHealth careCochrane LibraryRandomized controlled trial