MIS Problems and Failures: A Socio- Technical Perspective

Abstract

Many of the problems and failures of Management Information Systems (MIS) and Management Science/Operations Research (MS/OR) projects have been attributed to organizational behavioral problems. The millions of dollars organizations spend on MIS and MS/OR development are of little benefit because systems continue to fail. Steps can be taken to understand and solve these behavioral problems. This article argues that in most cases these behavioral problems are the result of inadequate designs. These bad designs are attributed to the way MIS systems designers view organizations, their members, and the function of an MIS within them, i.e., systems designers' frames of reference. These frames of reference cause faulty design choices and failures to perceive better design alternatives. Seven conditions are discussed which reflect current systems designers' points of view. The discussion of these conditions demonstrates the need to reframe MIS design methodology within the Socio-Technical Systems (STS) design approach and change systems designers' perspectives. The STS approach is introduced as a realistic view of organizations and a way to change them. This article is the first of two to appear in consecutive issues of the MIS Quarterly. The purpose of this first article is to demonstrate the need for the STS approach. The second will present the basic concepts and principles of the STS methodology and how it can be utilized in the design of an MIS.